- In-Person Communication: Face-to-face interactions foster transparent dialogue, allowing for prompt questions and answers, particularly regarding complex lease agreements and rental concerns. When scheduling meetings or property visits, adaptability is essential to match the tenant’s schedule. For in-person lease signings, ensure all paperwork is prepared beforehand and that both parties understand the agreement’s terms.
- Phone Communication: The phone is a great tool for landlords and tenants to communicate with each other effectively. Landlords should avoid calling early in the morning or late at night and instead schedule calls during regular business hours, keeping them concise and to the point.
- Email Communication: Email is an efficient way for landlords to communicate with tenants, providing crucial announcements and information swiftly. To ensure effective communication, landlords should employ exact email addresses, detailed subject lines, and maintain a professional tone. Arrange emails with short paragraphs, bullet points, and headings to improve clarity, and keep copies of all sent emails for record-keeping.
- Text Messaging: Text messaging has appeared as a favored method of communication because of its convenience and quick response times. However, you need to use it cautiously and maintain professionalism. Landlords can effectively communicate important information, such as examinations and rent notifications, through text, but it’s advisable to avoid overusing it or getting in touch with tenants outside business hours to uphold a professional image.
- Landlords should maintain professionalism in text communications by being clear, brief, and well-mannered. Employing proper grammar and avoiding slang is important. Sensitive issues like rent increases or eviction notices should be discussed in person or via email for more detailed conversations.
- Written Notices: To ensure compliance with legal requirements, landlords and tenants are required to provide clear and formal written notices for various cases, such as lease renewals or terminations. When creating written communications, landlords should incorporate the following details:
- The date the notice is being issued.
- The name and address of the tenant.
- The reason for the notice (lease renewal, termination, etc.)
- The date the lease will expire or terminate.
- Specific instructions or requirements for the tenant to follow if needed.
- Contact information for the landlord in case the tenant has any questions or concerns.
Landlords and tenants should retain copies of all written notices for their documentation. Furthermore, landlords must guarantee that the vocabulary they use complies with all applicable laws and protocols and that they are not discriminatory.
Alternate Communication Methods for Landlords
- Online Portals and Apps
- Social Media and Community Groups
- Maintenance and Repair Requests
- Emergency Communication
Landlords can communicate with tenants through various methods, each with positive and negative aspects. To promote healthy connections, landlords should choose communication methods that match their preferences and their tenants’ needs. Some tenants might wish to use email or text for convenience, while others might choose in-person meetings or phone calls.
By enlisting an experienced property management company like Real Property Management Enterprises, you make everything simpler for you and your tenants. To ease the burden of managing your property in Bethany or close by, contact us online or call 405-463-0040 today. Let us help develop a better living environment for everyone.
Originally Published on November 3, 2023