Having a good relationship with tenants should be a goal of every Oklahoma City property manager. Not only does it help to encourage tenants to stay in a property for a long period of time, but it will also allow you to quickly spot potential problems and tackle them before they become a bigger issue. If you are a Oklahoma City property manager, you can be well on your way to communicating effectively with tenants, just by considering these easy tips:
- Set expectations early: With any aspect of Oklahoma City property management, make sure to set expectations about your tenant’s behavior, as well as what they can expect from you just as soon as they move in. This should cut back on any uncertainties, especially when it comes to questions such as how long you have to respond to problems. Although this is something you should always outline in the rental agreement, you can be a more proactive Oklahoma City property manager by verbally summarizing expectations, too.
- Be consistent: In order to keep the communications going smoothly, make sure you’re consistent. For example, if your tenant’s roommate has a loud party that results in a noise violation but you don’t fine them, yet you do serve a fine for the other tenant in the property who made the same mistake two months later, you’ll be setting yourself up for anger and confusion from the tenants. Treat all occupants in a residence fairly, and equally.
- Be easy to reach: If your tenants can easily talk to you when they need to, they’ll be more likely to do so instead of letting problems or questions go unmentioned. If they have to wait on hold for a half hour before they can talk to you on the phone, it’s understandable that they might get fed up. Give your tenants multiple ways to get in touch, such as e-mail, phone, or even an Internet chat.
These are just a few ways that Oklahoma City property managers can start to improve communications with their tenants. Although some tenants can be hard to deal with no matter what, improvements can be made when property managers in Oklahoma City think about the concepts above.